January 5, 2023
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Features:

  • Inbound call routing
  • API driven
  • Secure user access permissions
  • Web GUI
  • Carrier grade
  • Highly available
  • Outbound LCR
  • Fraud Detection
  • Freeswitch based

Description:

Our team at Practical Consulting recently developed a powerful inbound call routing application for a client in the telecommunications industry. This application was designed to handle high volumes of inbound calls and route them to the appropriate agent or department based on the caller’s needs.

One of the key features of this application is its API-driven design, which allows for seamless integration with the client’s existing systems and processes. We also implemented robust security measures to ensure that only authorized users have access to the application and its features.

In addition to its advanced routing capabilities, this application also includes a user-friendly web GUI that allows for easy management and monitoring of the system. It is built to carrier-grade standards and is highly available, ensuring that it can handle even the busiest call traffic with ease.

Our team utilized Freeswitch as the underlying platform for this application, which allowed us to leverage its powerful features and functionality. Overall, this project was a success and has significantly improved the efficiency and effectiveness of our client’s inbound call handling process.