Three things, done well.

01

AI voice agents

LLM agents on real phone lines

The current frontier — and the engagement most clients come to me for. Voice agents that actually answer the phone, integrate with the CRM/ticketing/billing you already run, and escalate to humans cleanly when the conversation needs it. Built on infrastructure that understands what happens when a SIP packet drops, not just what happens when a token doesn't arrive.

Fit for — Operations leaders fielding repeat inbound calls; SaaS teams adding voice; telcos exploring AI-fronted support.

• Realtime APIs
• Twilio / Plivo
• WebRTC / SIP
• On-prem / custom builds
• STT / TTS
• Tool use / function calling
• Human handoff
• Carrier-grade voice paths

02

Voice infrastructure

Telephony, SIP, contact centres

Carrier-side and SMB-telco-side experience, the kind that comes from running platforms at a billion-plus minutes a month. PBX migration and modernisation. SIP trunk procurement, troubleshooting, and routing design. Contact-centre platform selection and rollout. IVR design that respects the caller. Making old voice systems behave in modern environments.

Fit for — IT leaders modernising legacy voice; growing businesses outgrowing their PBX; telcos and resellers needing senior advisory.

• Asterisk / FreeSWITCH
• SIP / RTP
• PBX migration
• Carrier integration
• Contact-centre platforms
• IVR design

03

Software consulting

Architecture, integrations, judgement

Twenty-five years building software products and running them. Build vs buy decisions you can actually defend. Custom integration when the off-the-shelf vendor said "we don't do that". Architecture review with a clear written recommendation. Pragmatic implementation when in-house bandwidth is short and the deadline isn't.

Fit for — Founders, CTOs, and product leaders facing a non-trivial decision and wanting a senior independent voice on it.

• Architecture review
• Integrations
• Build vs buy
• Hands-on delivery
• Tech due diligence